How can we help?

Explore the full app with a working sample salon — no account, no credit card, no setup.

1. 1Download SaloonQ from the App Store on your iPad or iPhone.
2. 2Open the app and tap “Continue in Demo Mode” on the welcome screen.
3. 3Walk through Reception, the section queues, the live display, and the dashboard with realistic sample data.
4. 4When you're ready for your real salon, leave Demo Mode from Settings and create your account.

Tip: Demo Mode is local sample data only — nothing you do in it affects a real salon, so tap everything.

Your salon account is created on the iOS app, and one subscription unlocks every platform.

1. 1Open SaloonQ on your iPad or iPhone and choose to create a new salon account (owner email + password).
2. 2Pick a plan — Basic (one branch) or Pro (multiple branches), monthly or annual.
3. 3Complete the purchase; billing is handled securely by Apple through your Apple ID.
4. 4That's it — the iPad app and the web dashboard unlock automatically for your salon.

Tip: The web dashboard can take a few moments to see a brand-new subscription. If it still shows “Subscription required”, tap “I've subscribed — re-check”.

Sections are your salon's stations (Hair, Nails, Makeup…), and each offers its own services.

1. 1Open Settings in the app or the web dashboard.
2. 2Confirm your branch details (name shows on the display and printed slips).
3. 3Add a section for each station in your salon — e.g. Hair, Nails, Makeup.
4. 4Add services under each section, so reception can assign them to visits.
5. 5Create a display screen for your waiting room (you'll pair a TV or browser to it later).

Staff sign in either with their own account or with a shared station code + PIN on the section iPad.

1. 1Open Settings → Staff (owner or manager).
2. 2Add each staff member with a role: manager, reception, or section staff.
3. 3For shared iPads, create a station code — pick the branch, the section (for section stations), a short code, and a PIN.
4. 4Hand the code + PIN to the team at that station; they sign in without needing a personal account.

Tip: Deactivate a station code any time to instantly cut that station's access — useful when staff change.

Every customer becomes a numbered visit in seconds, and joins the fair queue automatically.

1. 1Open Reception on the iPad or web.
2. 2Tap to add a new visit and enter the customer's name.
3. 3Select her services — one or several, across any sections.
4. 4Save. She gets the next visit number and appears in each section's queue.
5. 5Print her visit slip so she can follow her number on the waiting-room screen.

Appointments and walk-ins share one fair queue — booked customers get priority when they arrive.

1. 1Open Appointments and create a booking with the customer's name, services, and time.
2. 2When she arrives, check her in from Appointments (or Reception).
3. 3She joins the same queue as walk-ins, with booked-customer priority.
4. 4A walk-in who has waited past your limit (30 minutes by default) is automatically bumped up so appointments can't skip her forever.

Each section runs its own first-ready queue, and every action updates the live display instantly.

1. 1Open your section's queue (section iPad or web).
2. 2Tap Call on the next customer — her visit number flashes on the waiting-room display.
3. 3When she sits down, tap Start to begin the service.
4. 4Tap Complete when done. If she has more services, she moves on to the next section's queue automatically.

Tip: Queue actions need a live connection. If a button seems to do nothing, make sure you're not in Demo Mode and the device has internet — then retry.

Visit details show the whole journey — every service, its status, timing, and a full timeline.

1. 1Open Visits and tap any visit (or tap a visit card from Reception).
2. 2Review each service's status: waiting, called, in progress, or completed.
3. 3Watch the progress bar and timeline to spot where a customer is right now.
4. 4Reprint the visit slip from here whenever needed.

The realtime dashboard is your live floor view — on web or iPad, per branch.

1. 1Sign in at the web dashboard (or open Dashboard on the iPad) as owner or manager.
2. 2See waiting, active, and completed visits update live.
3. 3Check section load to spot bottlenecks — a busy Nails queue next to an idle Hair chair.
4. 4Use the numbers at closing time as your day's summary — no manual counting.

Any device with a browser can be your waiting-room board — a smart TV browser, an old iPad, a PC on a screen.

1. 1Create a display screen in Settings (one per waiting room).
2. 2Open the display link for that screen in the device's browser.
3. 3Put the browser in full-screen mode.
4. 4The board shows one “now serving” entry per section, updating in realtime.

The dedicated SaloonQ display app for Android TV / Google TV pairs with a QR code — no typing accounts on a TV remote.

1. 1Install the SaloonQ display app on your Android TV and open it.
2. 2The TV shows a short pairing code and a QR code.
3. 3On your iPad, open the display pairing screen in Settings and scan the TV's QR code (or type the short code).
4. 4Choose which display screen the TV should show — the board appears immediately.
5. 5If you replace or retire a TV, its pairing can be revoked at any time — the screen then returns to pairing mode.

Tip: The TV never signs in with your salon account and never shows private customer data — it only displays the public board.

The waiting-room board should look like your salon, not a generic queue screen.

1. 1Open your display screen's settings.
2. 2Set your brand colors and background.
3. 3Upload your salon logo.
4. 4Check the result in the waiting room — changes apply live.

The iPad prints visit slips straight to a network thermal printer over Wi-Fi.

1. 1Connect the thermal printer to the same Wi-Fi network as the iPad (not a guest network).
2. 2Open Settings → Thermal Printer and enter the printer's IP address (port 9100 is the standard).
3. 3Run a test print to confirm the connection.
4. 4Slips now print automatically when visits are created — and can be reprinted from Visit Details.

Tip: If a print fails, the visit is still saved. Fix the connection, then use “Reprint Slip” from Visit Details.

The web app prints slips through the normal browser print dialog to your default printer — no extra software.

1. 1On the reception PC or tablet, set your receipt printer as the operating system's default printer.
2. 2In Settings → Printing, pick your paper roll width (80 mm or 58 mm) and print a test slip.
3. 3Print per visit from Reception (each active-visit card and the banner after creating a visit), Visit Details, or All Visits.
4. 4In the browser's print dialog, disable headers/footers once for the cleanest slip.

Tip: Slips only ever show public-safe info — the visit number, services, and section. Never phone numbers or notes.

Four roles cover the whole salon, each seeing exactly what it needs.

1. 1Owner — everything: settings, staff, billing, all branches, dashboard.
2. 2Manager — runs the branch: reception, queues, visits, dashboard, most settings.
3. 3Reception — creates visits, checks in appointments, prints slips.
4. 4Section staff — their section's queue: call, start, complete.

Shared iPads (reception desk, Hair station) unlock with a short code + PIN — no personal accounts needed.

1. 1On the sign-in screen, choose station login.
2. 2Enter the station code and PIN your owner/manager created in Settings.
3. 3The device opens directly to that station's screen — reception or the section queue.
4. 4Sign out from Settings when the station changes hands.

Owners and managers get the full realtime dashboard in any browser.

1. 1Go to the SaloonQ website and click Sign in.
2. 2Use your account email and password (same as the iPad app).
3. 3The dashboard unlocks automatically when your salon has an active subscription.

Staff on Android use the web app installed straight from Chrome — no Play Store needed.

1. 1Open Chrome on the Android phone and go to the SaloonQ website.
2. 2Open the Chrome menu (⋮) in the top corner.
3. 3Tap “Install app” (or “Add to Home screen”) and confirm.
4. 4Open SaloonQ from the home screen — it runs full-screen, straight to sign-in.
5. 5Sign in with an account or a station code + PIN.

Tip: SaloonQ needs an internet connection — there's intentionally no offline mode, so staff never act on a stale queue.

Billing runs entirely through Apple, so you're always in control from your own device.

1. 1On your iPhone or iPad, open Settings → [your name] → Subscriptions (or use “Manage subscription” inside SaloonQ).
2. 2Switch between Basic/Pro or monthly/annual, or cancel — changes follow Apple's standard rules.
3. 3Your salon keeps full access until the end of the paid period.

Tip: SaloonQ never sees or stores your card — Apple handles all payment details.

Pro's one difference from Basic: one account that covers multiple branches.

1. 1Upgrade to Pro if you're on Basic.
2. 2Contact support and we'll add your new branches to your account — branch setup is done for you.
3. 3Each branch gets its own sections, services, staff, displays, queues, and reports.
4. 4You manage them all from one owner account.